Refund policy

Last updated: April 8, 2026

All Sales Final Unless Eligible Under This Policy

All sales are considered final unless the item qualifies for return under the conditions outlined below. Submission of an order constitutes acceptance of this policy.

Return Eligibility

Return requests must be submitted within seven (7) days of the delivery date. Requests submitted outside this timeframe will be automatically denied.

To qualify for a return:

  • Item must be unused, uninstalled, and in original condition
  • All original packaging, components, accessories, manuals, and labels must be included
  • Packaging must be undamaged and suitable for resale

Items that do not meet these conditions will be rejected or subject to partial refund at our sole discretion.

Return Authorization (RMA Required)

All returns require a valid Return Merchandise Authorization (RMA).

  • RMA must be requested via support@levelupcadcam.com
  • RMAs are valid for 7 days only
  • Returns received without a valid RMA will be refused and returned to sender at customer’s expense

Approval of an RMA does not guarantee a refund.

Return Shipping Responsibility

  • Customers are responsible for all return shipping costs, duties, and fees unless explicitly stated otherwise in writing
  • A trackable and insured shipping method is required
  • The company is not responsible for lost, stolen, or damaged returns in transit

Any items lost or damaged during return shipment will not be eligible for refund.

Damaged, Missing, or Lost Shipments

All shipping-related claims must be reported within 48 hours of confirmed delivery.

Required documentation:

  • Clear photos of the item
  • Clear photos of the original packaging (inside and outside)
  • Visible shipping label

Failure to provide complete documentation within the required timeframe will result in claim denial.

The company reserves the right to:

  • File claims with the carrier on behalf of the customer
  • Deny claims that do not meet carrier requirements

Defective or Incorrect Items

Claims for defective or incorrect items must be submitted within 7 days of delivery.

At our sole discretion, we will:

  • Replace
  • Repair
  • Issue a refund

We reserve the right to:

  • Require troubleshooting prior to approval
  • Request photo/video evidence
  • Deny claims where no defect is found or where misuse is suspected

Non-Returnable Items

The following items are strictly non-returnable:

  • Opened, used, installed, or altered items
  • Items not in original condition
  • Items with missing or damaged packaging
  • Custom, made-to-order, or special-order items
  • Software, digital products, licenses, or activated items
  • Promotional items, free gifts, or bundled items (unless entire order is returned)
  • Items returned without proof of purchase
  • Items damaged due to misuse, negligence, improper storage, or handling
  • Gift cards or certificates
  • Sale or discounted items (final sale)

Restocking Fee

A 15% restocking fee applies to all approved returns.

  • Shipping costs are non-refundable
  • Restocking fees apply unless the return is due to a verified company error

Inspection and Condition Verification

All returns are inspected upon receipt.

We reserve the right to:

  • Reject any return that does not meet policy requirements
  • Issue partial refunds based on condition
  • Charge additional fees for missing components or damage

Returned items that fail inspection may be:

  • Returned to the customer at their expense, or
  • Disposed of if return shipping is not arranged

Refund Processing

  • Refunds are processed within 20 business days after inspection
  • Refunds are issued to the original payment method only
  • Original shipping charges are non-refundable

Processing times depend on the payment provider and may take 1–2 billing cycles.

Chargebacks and Payment Disputes

By placing an order, you agree to contact us directly to resolve any issue before initiating a chargeback.

Improper chargebacks, including but not limited to:

  • Claims of non-receipt without cooperation
  • Failure to follow return procedures
  • Misrepresentation of item condition

may result in:

  • Submission of this policy, order records, tracking confirmation, and correspondence as evidence
  • Denial of future purchases
  • Account restriction or blacklisting

We actively dispute fraudulent or abusive chargebacks.

Policy Enforcement

This policy is strictly enforced. Exceptions are granted solely at the company’s discretion and must be confirmed in writing.

Contact

support@levelupcadcam.com